General Description

The Synthetic Environment Specialist supports the PLEXSYS Australia Synthetic Environment and Training Manager and Senior Specialist in delivering high-quality support to users of the PLEXSYS ecosystem. This role provides training and operational support to internal staff, external customers and other employees with relevant operational expertise.

General Description

The Synthetic Workplace Specialist supports the PLEXSYS Australia Synthetic Environment and Training Manager and Senior Specialist in delivering high-quality support to users of the PLEXSYS ecosystem. This role provides training and operational support to internal staff, external customers and other employees with relevant operational expertise.

Responsibilities include the management of help desk operations, the development and implementation of proactive customer support initiatives, and coordination with development stakeholders. The role also supports software development teams by providing operational input,



assisting in software user interface design, and developing product databases and exercise scenarios.

The Synthetic Setting Specialist will utilise PLEXSYS products to support live, virtual, and constructive (LVC) exercises and events, and will train internal and external users in the operation of PLEXSYS products.

Duties & Responsibilities
Support the training and development of Modelling and Simulation SMEs across geographically separated locations on behalf of the Director, PLEXSYS Australia.
Maintain oversight and execution of customer product support, warranty and support commitments, help desk operations, and quality assurance goals.
Deliver product demonstrations and clearly describe product use and operational capabilities.
Train internal and external customers in the operational use of PLEXSYS products, as directed by the Synthetic Setting and Training Manager.<

📌 Synthetic Environment Specialist Port Stephens Council
🏢 PLEXSYS Interface Products UK
📍 Port Stephens Council