This role is responsible for supporting sales activities in the novated leasing department, ensuring productive management of order pipeline, and maintaining revenue. The main focus of the position is to provide a high level of customer satisfaction by promptly and effectively processing novated lease documentation and answering customer queries.

Job Requirements
Previous experience in a customer service or sales role
Previous experience in providing administrative support
Excellent verbal and written communication skills
Professional and courteous customer service skills
Robust numerical skills
Proficient data entry skills, with an emphasis on accuracy and speed
Experience using CRMs/Fleet quoting systems is desirable
Exposure to a call centre environment is desirable

Job Responsibilities
Contacting customers after order placement to issue and obtain all necessary documentation and ensure the customers file meets quality requirements, ready to handover to the deliveries team.
Develop a comprehensive understanding of the sales processes and systems, ensuring timely and accurate updates in accordance with company policy.




Managing queries and objections for orders in the pipeline that have not yet been transferred to the deliveries team.
Professionally addressing any customer queries or escalations in line with the complaint management process.
Collaborating with internal stakeholders to provide professional resolutions to customer queries.
Perform other administrative activities supporting the overall team efficiency and its ability to achieve targets.
Perform other duties in line with functions within the sales support team, such as lead allocation, file check and phone queue customer service.

Job Perks
Recharge and relax with up to 4 days of wellness days every year
We offer industry leading 20 weeks paid parental leave
Monetary service milestone awards
Career progression opportunities
Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year
Health and wellbeing support including a subsidy and an Employee assistance Program

📌 Sales Support Administrator Sydney
🏢 SG Fleet AU
📍 Sydney