IT Manager

Shangri-La The Marina, Cairns is seeking a highly capable and self‑motivated IT Managerto take ownership of all information technology operations across our luxury five‑star hotel.

This is a unique chance for an experienced hospitality IT qualified who thrives in a hands‑on environment. As the property's sole IT specialist, you will be responsible for maintaining, supporting and improving all hotel technology systems while providing exceptional service to internal stakeholders.

Working closely with the General Manager, Executive Committee and Department Heads, you will ensure our technology infrastructure operates efficiently, securely and reliably, enabling an exceptional experience for both our guests and colleagues.

About the Role

As our IT Manager, you will oversee every aspect of the hotel's IT function, including:
Managing all hotel IT operations and technology infrastructure
Providing first and second level technical support to all departments
Maintaining servers, networks,



Wi‑Fi, desktops, laptops, printers and mobile devices
Supporting hotel operational systems including PMS, POS, key card systems, CCTV, telephony and other hospitality applications
Managing cybersecurity, system access, backups and data integrity
Co‑ordinating hardware installations, upgrades and preventative maintenance
Liaising with corporate IT teams and external technology vendors
Troubleshooting technical issues promptly to minimise business disruption
Maintaining IT documentation, software licensing and asset registers
Identifying prospects to improve technology performance, efficiency and user experience
Ensuring compliance with Shangri‑La IT standards and security policies

This is a highly autonomous role requiring someone who enjoys taking ownership and can confidently manage competing prior

📌 It Manager 175694 Cairns Regional
🏢 Shangri-La Hotels
📍 Cairns Regional