Department: After Sales - Service

Reports To: General Manager

Location: St. Kilda's Melbourne, Australia

About the Role To lead and drive success in the customer service team in the Australia and Recent Zealand customer care team, can be started with Australia team first and then progress to cover Recent Zealand, by facilitating various functions in a start-up team. You will be responsible for ensuring that day-to-day functions are running smoothly and driving excellence in customer support.

Key Responsibilities
Spare parts ordering and management
Distributor relationship management across ANZ
Australia and NZ service and staff management
Business partner management
Offshore call centre management
Resource updates and implementation
Hands on warranty claims
Technical support on appliances
Implementing warranty on recent products
After Sales warranty and service offering
Invoicing
Project management
ACCC escalations




Warranty claim escalations
Return Authorisations
Standing service network across AU and NZ and Service contacts
Manage network support
Any other ad-hoc duties as required by Customer Service Manager

Qualifications & Experience
Minimum 1 year After Sales, customer Service or admin experiences in Appliance, FMCG, consumer electric, retailers, Automotive Aftermarket, Car Rental, Property Management, Facilities Maintenance industry.
Knowledge of compliance requirements for AU.
Flexibility with working with other Time zones
Ability to travel interstate or overseas for work

Competencies

Cultural Fit
Adaptability to Midea’s global-local operating model
Commitment to continuous learning.
Strong communication

📌 Customer Service Specialist Melbourne
🏢 Midea
📍 Melbourne