16 Aug
|
Ampstek
|
Melbourne
Job Title: Contact Center Cyara Test Lead
Location: Melbourne
Detailed
Experienced Cyara Automation Tester to support the testing and validation of enterprise
Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service settings.
The role will work closely with Solution Architects, Business Analysts, Developers, and Business
Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.
Must Have Skills:
Understanding of the Contact Center domain
5+ years of total experience
2+ years of hands-on Cyara experience
Robust experience with:
o Cyara Velocity o Cyara Pulse o Cyara Cruncher o Cyara Automated Regression Testing o Voice and Digital Channel Automation
📌 Contact Center Cyara Test Lead Melbourne
🏢 Ampstek
📍 Melbourne