Must Have Skills:
Understanding of the Contact Center domain
5+ years of total experience
2+ years of hands-on Cyara experience
Robust experience with:
Cyara Velocity
Cyara Pulse
Cyara Cruncher
Cyara Automated Regression Testing
Voice and Digital Channel Automation

Detailed
Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service settings.
The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you would expect the Subcon to shoulder and execute
Interact with Implementation / Support teams
Provide test strategy, test plan, test cases, and execute tests
Activities compatible with the skill set of a test lead under the direction of the project manager.

📌 Contact Center Cyara Test Lead Melbourne
🏢 Nityo Infotech
📍 Melbourne