Job Type: Permanent - Full Time

Location: Chatswood, NSW - Hybrid

Job Category: Claims

At PetSure, we’re passionate about creating a world that’s better for pets and their people. As a Claims Advisor , you'll play a key role in delivering a positive claims experience for pet parents, vets and clinics by managing complex claims through to resolution and supporting real-time GapOnly® assessments.

You'll work closely with customers, veterinary clinics, Claims Assessors and the broader GapOnly team to gather information, assess claims and ensure timely, accurate outcomes. This role combines technical veterinary knowledge with customer service, problem solving and operational excellence.

If you're passionate about pets, enjoy solving problems and want to use your veterinary expertise in a different way, this could be the role for you.

What You'll Do
Manage complex claims through to completion, ensuring accurate and timely outcomes
Liaise with customers and veterinary clinics to obtain information required to assess claims
Support real-time GapOnly® claims assessment and processing
Provide technical support to Client Services and Claims teams on veterinary and claims-related queries




Identify opportunities to improve claims processes and customer outcomes
Help drive digital adoption and enhance the customer claims experience

What You'll Bring
Formal qualification in Veterinary Nursing
Experience working in the veterinary industry
Robust written and verbal communication skills
Excellent problem-solving and customer service skills
Ability to manage competing priorities in a fast-paced setting
Insurance claims experience is advantageous but not essential

Why You'll Love Working at PetSure
Adaptable hybrid working
Pet-friendly workplace and pet-related benefits
Discounted pet insurance and pet care leave
Wellbeing, volunteer and birthday leave
Learning and development opportunities
Career growth within a purpose-driven organisation

Join Our Team At PetSure, we live by our values:
Passion for pets and their people
Curious and open to pawsibilities
Chewing through problems and opportunities
Taking care of others

We're an equal opportunity employer and welcome applicants from all backgrounds. Ready to help create better pet healthcare moments? Apply now.

📌 Claims Advisor Sydney
🏢 PetSure (Australia
📍 Sydney