Position: Application Support Specialist

Company Overview

Our company is a leading provider of technology solutions in the Canberra region. We specialize in developing and implementing cutting-edge applications for our clients in various industries. Our team is composed of highly skilled and dedicated professionals who are committed to delivering exceptional services to our clients.

We are currently seeking an experienced Application Support Specialist to join our team in Canberra, ACT. The successful candidate will be responsible for providing technical support and troubleshooting for our applications, ensuring their smooth operation and optimal performance.

Key Responsibilities
Provide technical support to clients via phone, email, and in-person
Troubleshoot and resolve issues related to our applications
Monitor and maintain the performance of our applications
Identify and escalate complex technical issues to the appropriate teams
Collaborate with developers and other team members to resolve issues and improve application functionality
Document support processes and procedures for future reference




Stay updated on industry trends and developments to continuously improve support services
Participate in after-hours support as needed.

Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in application support or a similar role
Robust knowledge of SQL and database management
Experience with troubleshooting and resolving technical issues
Excellent communication and customer service skills
Ability to work independently and in a team environment
Attention to detail and ability to prioritize tasks effectively
Active baseline security clearance.

Why Work With Us
Competitive salary and perks package
Prospect to work with cutting-edge technologies
Collaborative and supportive work setting
Professional development and growth opportunities.

If you are a self-motivated and customer-focused individual with a passion for technology, we want to hear from you! Apply now to join our dynamic team and be a part of our company's success.

📌 Application Support Canberra
🏢 The HR Ally
📍 Canberra