Cooperative Support Network – Harris Park NSW

We are seeking an experienced and highly organised Office Manager to support the daily operations of our NDIS services. This role is ideal for someone who thrives in a fast‑paced environment, can manage competing priorities, and understands the compliance requirements of the NDIS and SIL service delivery.

About the Role

The Office Manager is responsible for ensuring smooth operational coordination across the organisation. You will manage communication channels, support compliance activities, coordinate internal and external stakeholders, and provide high‑level administrative support to the leadership team.

This role plays a key part in maintaining quality, safeguarding, and service excellence for our SIL participants.

Key Responsibilities

Email & Communication Management

Oversee the organisation’s inboxes, triage enquiries, draft qualified correspondence, and ensure timely responses.

Meeting Coordination & Planning

Schedule and prepare agendas for team meetings, panel meetings, and stakeholder engagements. Facilitate minutes, action items, and follow‑up tasks.

Stakeholder Engagement

Build and maintain strong relationships with participants, families, support coordinators, clinicians.



Maintain participant files, update risk assessments, track behaviour support requirements, and support the operational team with day‑to‑day participant management tasks. Oversee office systems, documentation, registers, and compliance records to ensure audit‑readiness at all times.

About You
Review, quality‑check, and submit incident reports
Identify and escalation reportable incidents to the NDIS Commission
Maintain the incident register and ensure compliance with reporting timeframes
DCJ Monthly Reporting
SIL Participant Support Administration
General Office Management
Experience in NDIS, SIL, disability services, or community services
Solid understanding of NDIS Commission requirements , including incident management and reportable incidents
Excellent written communication and professional email etiquette
High attention to detail and strong organisational skills
Ability to manage confidential information with discretion
Confidence working with multiple stakeholders
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to work autonomously and as part of a team
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📌 Office Manager Ndis City Of Parramatta Council
🏢 Collaborative Support Network
📍 City of Parramatta Council