About the role

We are seeking an experienced, organised and personable Practice Manager, Administration & Billing Coordinator to join our specialist vestibular physiotherapy clinic. This is a key role within the practice, responsible for ensuring the smooth day-to-day running of our clinic, providing an exceptional patient experience, and overseeing administrative, billing and practice management functions. The ideal candidate will be highly organised, proactive and confident working independently, with excellent attention to detail and a genuine interest in supporting a patient-centred healthcare setting.

Key responsibilities
Oversee the day-to-day administration and smooth operation of the clinic
Manage patient bookings, cancellations, recalls and waitlists
Provide warm, qualified and efficient reception and patient support
Coordinate clinician schedules and optimise appointment availability
Manage invoicing, payments, Medicare, private health and other billing processes
Follow up outstanding accounts and maintain accurate financial records
Process referrals, reports,



correspondence and patient documentation
Maintain accurate and confidential patient records
Liaise with patients, referring doctors, specialists and other healthcare providers
Support practice policies, procedures and compliance requirements

About you
Previous experience in healthcare administration, practice management or medical billing
Strong understanding of Medicare, private health and healthcare billing processes
Excellent organisational and time-management skills
High attention to detail and accuracy
Excellent communication and interpersonal skills
Confidence dealing with patients, healthcare professionals and external providers
Ability to manage competing priorities and work calmly in a busy clinical setting
Strong computer and practice-management software skills
A proactive, solutions-focused approach
The ability to work independently while being a supportive team member

📌 Physiotherapy Practice Manager Buderim
🏢 VertiGO Physio and Rehab
📍 Buderim