Join a leading CRM Services provider to the automotive industry as a Call Consultant and make a real impact. We are located in the Sydney CBD (close to public transport) and we’re looking for a motivated and customer-focused individual to manage inbound and outbound calls.

If you’re passionate about great service and eager to learn, this is a great opportunity to be part of a great team and company.

About the Role

As a Call Consultant, you’ll be the key point of contact for customers engagement for our automotive clients. Your role will focus on delivering outstanding service while collecting valuable insights to support our client’s customer retention and customer service functions.
Work with a supportive skilled team in the Sydney CBD
Be part of a high-impact service provider in the automotive sector

Key Responsibilities
Manage inbound and outbound customer calls with professionalism and care
Provide accurate information on dealership services, repairs, and processes




Schedule service appointments, recalls, and follow-ups
Collect and record customer feedback and data accurately
Support the team with admin tasks and reporting
Work closely with dealership teams to ensure smooth communication and coordination
Maintain a strong customer-first mindset throughout all interactions
What You’ll Need
Previous experience in dealership or service workshop setting is preferred, but not essential
Robust communication and customer service skills
Experience in high-volume call environments
Willingness to learn about automotive services and workshop procedures
Excellent attention to detail and data entry accuracy
Ability to multitask and work collaboratively across teams
Proficiency in CRM systems, Microsoft Office (Word, Excel, Outlook), and call handling tools

📌 Call Consultant Inbound & Outbound Sydney
🏢 irwinSolutions Pty
📍 Sydney