The overall purpose of the Advisor Client Services is to process Support at Home (SAH) funding claims within set timeframes in accordance with individual funding requirements, ensuring all relevant information is gathered and entered accurately. The role will liaise with the wider Accounts Receivable and Billing team providing knowledge and assistance where required.
Submit electronic claims within specified timeframes, in accordance with individual funding requirements
Complete self-assessments to ensure information is accurate and relevant, and make changes as required
Manage SAH budgets including discharging and transfer of unspent funds
Provide customer relations and advanced administrative functions for the purpose of SAH discharges
Process Client Contribution and SAH level changes accurately, in the client management system
Respond to queries and complaints, or escalation as appropriate
Ensure all communication is skilled, polite and maintains privacy and confidentiality

What we are looking for
National Police Check (or ability to attain)




Previous experience in an finance administration role with a focus on invoice/billing
Strong customer service, written and verbal communication, problem solving and attention to detail
Experience in prioritising and processing a high number of claims/invoices in a fast paced environment
Intermediate level Microsoft suite e.g. Word, Excel, Windows and an ability to learn new software programs.
Knowledge of Alayacare would be highly regarded

What’s next?

For further information please contact Daniel Walsh –

Applications will be progressed as they are received.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-protected workplace and are committed to providing on- going care and protection.
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📌 Advisor Client Services Brisbane City
🏢 Anglicare Southern Queensland
📍 Brisbane