Carma is seeking a Head of Customer Operations to own strategy, performance and continuous improvement of our customer operations. Lead Customer Service, Delivery and Escalations to deliver exceptional CX at scale in a quick-paced, growing workplace. You will drive cross-functional collaboration with Sales, Buying and Production, build high-performing teams, and mentor leaders to foster accountability and continuous improvement.
This 12-month fixed-term contract supports parental leave coverage.
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📌 Head Of Customer Operations — 12 Month Scale Leader Sydney
🏢 Carma
📍 Sydney