Job Description

We're looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you'll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

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What You'll Do:

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Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries

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Provide explicit, friendly communication via phone, email, and social platforms

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Research destinations, pricing, promotions, and travel requirements

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Manage bookings, changes, cancellations, and travel documentation

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Resolve client concerns with professionalism and care

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Build long‐term relationships that turn travelers into repeat clients

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What We're Looking For:

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Solid customer service and communication skills





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Organized, self‐motivated, and comfortable working independently

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Passion for travel and helping others

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Ability to multitask and pay attention to details

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Sales or hospitality experience is a plus (but not required)

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Willingness to learn and stay updated on travel trends

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Why Join Us:

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Versatile, remote opportunity

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Ongoing training and mentorship

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Growth potential within the travel industry

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A supportive, positive team culture

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The chance to help people make lifelong memories

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If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.
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📌 Customer Service Travel Agent Townsville
🏢 Hellosunshinetravels
📍 Townsville