Job Description

Role Overview

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This role is ideal for a certified Service Now architect who is passionate about helping organisations move beyond traditional ITSM and leverage the platform to design and deliver end-to-end workflows across their entire business and technology landscape.

You will operate as a senior technical leader, combining hands‐on delivery with architecture ownership and pre‐sales solutioning.

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What You Will Do

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Design scalable, secure, and maintainable solutions aligned to Service Now best practices and roadmap, customer enterprise architecture standards, government and regulatory requirements. Contribute directly to delivery, balancing architecture leadership with hands‐on implementation.

Translate business challenges into platform‐enabled solutions that deliver measurable value.

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Why It Might Be a Fit

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Solid experience working on the Service Now platform in an architect or lead technical role.

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Ability to balance architecture leadership with hands‐on delivery.

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Experience working in customer‐facing consulting environments.

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Strong facilitation skills for requirements and co-design workshops.

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Requirements

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Strong experience working on the Service Now platform in an architect or lead technical role.

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Ability to balance architecture leadership with hands‐on delivery.

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Experience working in customer‐facing consulting environments.

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Solid facilitation skills for requirements and co-design workshops.

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Service Now Certified Technical Architect (CTA).

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Benefits

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Employee benefits, recognition, and wellbeing platform.

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Career growth via succession planning, internal promotions, and mentorship opportunities.

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Ongoing investment in career development through industry and technology certifications, and study assistance.

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Mental health support through our Employee Assistance Program.

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Support for family and caring responsibilities, including paid parental leave.

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Employee referral program, with monetary incentives offered.

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📌 Servicenow Solution Architect Melbourne
🏢 Atturra
📍 Melbourne