Job Summary:
Provide technical support to mining customers and OEMs.
In this role, you will make an impact in the following ways:
Providetechnical support and diagnostic assistance for complex warranty and non-warranty repair issues.
Documentdiagnostic findings and repair outcomes clearly in relevant databases.
Manageescalations and coordinate support for complex technical issues.
Leadcontinuous improvement initiatives for diagnostic support and escalation processes.
Maintaintechnical expertise on current and emerging Cummins products.
PromoteCummins service capabilities and programs to support sales growth.
Investigateproduct issues at customer and dealer locations.
Competencies:
Collaborates effectivelyto achieve shared goals.
Communicates clearlywith diverse audiences.
Builds robust customerrelationships and delivers solutions.
Solves problemsby navigating complex information.
Ensures service capabilitythrough effective planning, resources, and network support.




Values and embracesdiverse perspectives and backgrounds.
Experience:
Prior experience in a technical, parts or service role is desirable.
To be successful, applicants should possess a strong desire to enter the mining market segment, have a team-centric disposition, and an eagerness to learn.
The Product Support team provides technical and product build planning support to major mining customers, OEMs and the Cummins supply chain team.
Working closely with the engineering team to support product troubleshooting, the PSR is an integral part of supporting the product offering and creating a preference for Cummins powered engines across the Pilbara.
JobService
OrganizationCummins Inc.
Role CategoryOn-site with Flexibility
Job TypeExempt - Entry Level
ReqID*******
Relocation PackageNo
100% On-SiteNo
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📌 Senior Technical Service Support Specialist (Western Australia)
🏢 Powertofly
📍 Western Australia