At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.
If you're looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.
Job Description
As our
Client Success Officer
, you'll contribute to driving client satisfaction, strengthening customer relationships, and ensuring clients derive maximum value from Cuscal's products and services. You'll play a key role in supporting Cuscal's strategic goals and delivering value to clients, colleagues, and the broader business.
You'll also make an impact by:
Building strong relationships with clients and acting as a trusted day-to-day contact
Supporting service delivery and coordinating the resolution of client enquiries and issues
Identifying opportunities to improve client outcomes and enhance the overall customer experience
Qualifications
What You'll Bring
To succeed in this role, you'll have:
Experience in client service, account management, customer success or relationship management
Strong problem-solving and analytical skills with a focus on delivering outcomes
Excellent communication and stakeholder engagement skills




You'll stand out from the crowd if you have some of the following:
Experience within financial services, payments, banking or fintech
Knowledge of client onboarding, service management or operational processes
Demonstrated ability to build long‐term client relationships and identify growth opportunities
Additional Information
Why Cuscal?
At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.
Here, you'll deliver or support
interesting, ground‐breaking work
that has
real impact
on Australia's financial services sector and the millions of customers it serves. You'll innovate alongside
skilled, smart, connected teams
and build a fulfilling career that continues to grow.
You'll also enjoy a range of benefits, including:
Hybrid working arrangements that support flexibility and work‐life balance.
We celebrate success:
Our IGNITE program recognises individual and team achievements.
Wellbeing focus:
We support your physical, mental and financial wellbeing through a range of initiatives and employee advantages.
Join us and reimagine the future
Cuscal is an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier‐free recruitment process
#J-*****-Ljbffr

📌 Client Success Officer (New South Wales)
🏢 Cuscal
📍 New South Wales