Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
****
Project Manager role at Triple Zero Victoria
Lead critical ICT initiatives within Triple Zero Victoria's Emergency Communication Information Services (ECIS) team
Full time, ongoing role located in Burwood East (hybrid options available)
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies.
It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide.
The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.
About the Role
Day to day responsibilities include:
Develop and maintain all core project documentation—including Business Cases, Project Management Plans, budgets, schedules, status reports, and key controls (risk, issue, variation, and lessons learned logs)—in accordance with TZV's framework.
Establish and maintain robust project governance (e.g., Project Control Boards and Working Groups) aligned with the Project Management Framework to drive oversight and decision-making.
Oversee Business Analysts across requirements gathering, business impact assessments, and current-state mapping activities.




Lead Change Management and Communication Plans to drive seamless adoption and keep internal and external stakeholders continuously informed.
Coordinate internal cross-functional teams (IT, Legal, Procurement) and external vendor/consultant partners to deliver all project objectives collaboratively.
About You
The successful candidate will have the following experience, skills and attributes:
Tertiary qualification in Project Management and/or Project Management Qualification (PRINCE2, PMBOK, or equivalent).
Demonstrated proficient (5 years) project management experience in medium to large technology projects.
Strong stakeholder engagement skills with a focus on exceeding customer expectations.
Proven ability to negotiate and influence outcomes and obtain support.
Demonstrated ability to successfully implement, coordinate and deliver projects with multiple users over multiple sites.
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee advantages including:
Employee assistance program for employees and eligible family members
Discounted health insurance, banking servicesand gym membership
'Memberlink' discount card, accepted by 1,000's of retailers and services providers




Free staff parking at all our sites
Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all.
We value the unique backgrounds, experiences, and contributions that each person brings to our workplace.
We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity.
Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles.
Our aim is to create a workforce that reflects the Victorian community in which we live.
Recruitment agency applications will not be accepted.
Applications must be submitted by *****pm, Sunday 30 August, ****.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident.
If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term.
Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via ****** .
Applications close Sunday 30 August **** at *****pm
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📌 Project Manager (Melbourne)
🏢 ESTA (Emergency Services Telecommunications Authority)
📍 Melbourne