Responsibilities
Manage and grow an established portfolio of SME customers across Emerald and the surrounding region
Identify opportunities to expand existing accounts, secure new business and support customer retention
Visit customer sites across Emerald and the surrounding region
Build strong customer relationships and provide tailored waste management solutions
Prepare quotations and complete online risk assessments
Accurately manage customer information within internal systems
Coordinate with Customer Service and Operations to set up customer accounts and activate services seamlessly
Monitor customer activity, analyse system data and resolve issues
Work closely with Operations to deliver safe, productive and high-quality service outcomes
Requirements
Exceptional administration skills and outstanding attention to detail
Experience in customer service, sales support, account management or an emerging sales role
Strong relationship-building and communication skills
Customer-first approach
Confidence working across multiple systems
Ability to accurately manage customer information
Ability to manage time effectively and work autonomously
Experience within the waste, logistics or transport industries is advantageous but not essential
Core Competencies
Demonstrates strong customer relationship management and account growth capabilities, with a focus on delivering tailored waste management solutions and ensuring customer satisfaction.
Proficient in administration, data management, and effective communication across multiple systems.
Highest-signal resume keywords
Customer Relationship Management
Account Management
Sales Support
Data Management
Communication Skills
ATS Optimization Keywords
Hard Skills
Quotation Preparation
Risk Assessment
Customer Information Management
Data Analysis
Time Management
Soft Skills
Attention to Detail
Relationship Building
Customer-First Approach
Autonomous Work
Industry Keywords
Waste Management
Logistics
Transport
Tools & Technologies
Internal Systems
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