Manage and resolve senior and escalated client complaints through the Internal Dispute Resolution (IDR) process
Provide day-to-day guidance, oversight and mentoring to compliance juniors within the team
Lead the delivery of compliance and internal audit activities across the business
Conduct and oversee internal audits, control testing and loan file reviews
Own and maintain compliance registers, records and action plans, escalating material risks
Review and update policies, procedures and compliance documentation
Coordinate and drive monthly compliance monitoring activities and reporting
Prepare audit working papers, findings and recommendations, and present them to key stakeholders
Support and help facilitate Compliance Committee meetings and broader governance activities
Coordinate compliance training programs and maintain training records
Lead engagement with external auditors and manage regulatory information requests
Monitor regulatory developments, assess business impact and drive continuous improvement initiatives
Apply capabilities within a highly technology-focused setting
Requirements
Experience in compliance, audit, risk, governance or quality assurance, ideally in financial services or another regulated industry
Demonstrated experience managing complex or escalated client complaints, ideally through an IDR/EDR process
Experience providing guidance, direction or mentoring to junior team members
Strong organisational skills and exceptional attention to detail




Excellent written and verbal communication skills, with confidence engaging senior stakeholders
Confidence owning policies, documentation and reporting with minimal oversight
Proactive, solutions-focused mindset
Strong analytical and problem-solving skills
High levels of integrity and accountability
Relevant qualification in Business, Compliance, Risk or a related field highly regarded
Core Competencies
Demonstrates expertise in compliance management, internal auditing, and risk assessment within regulated industries, with a strong focus on client complaint resolution and stakeholder engagement.
Proficient in developing and maintaining compliance documentation, training programs, and governance activities.
Highest-signal resume keywords
Compliance Management
Internal Auditing
Client Complaint Resolution
Regulatory Engagement
Team Mentoring
ATS Optimization Keywords
Hard Skills
Internal Dispute Resolution
Control Testing
Loan File Reviews
Compliance Monitoring
Audit Working Papers
Policy Review
Risk Assessment
Governance Activities
Compliance Documentation
Soft Skills
Organisational Skills
Attention to Detail
Written Communication
Verbal Communication
Problem-Solving
Certifications & Qualifications
Qualification in Business
Qualification in Compliance
Qualification in Risk
Industry Keywords
Financial Services
Regulated Industry
Quality Assurance
Governance
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📌 Senior Compliance & Audit Officer (Gold Coast)
🏢 Jobtailor
📍 Gold Coast