Case Coordinator National Immigration Support Services - Permanent Full-time -Parramatta
About the Organisation
At Life Without Barriers, we recognise the challenges refugees and asylum seekers face in rebuilding their lives in Australia.
Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community.
We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.
About the Role
Employment Type:
Permanent
Attendance:
Full Time - 38 hours per week
Office Location:
Parramatta, with flexibility to work from office and home
As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients.
This role is critical in ensuring timely access to services and building strong pathways for support.
In this role, you will:
Conduct thorough intake assessments to determine client eligibility and immediate support needs
Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
Build strong,



trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community
Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways
Skills & Experience
Tertiary qualifications in Human Services or related discipline
Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded
Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
Experience managing clients with complex physical and mental health issues
Working understanding of current casework practices for Culturally and linguistically diverse clients.
Multilingual communication skills would be highly regarded




Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.
Successful candidates will be required to transparent probity checks including National Criminal History Record Check and any relevant stated based checks.
Candidate with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit / for information on our access and inclusion work and how to contact us directly.
Applications close at midnight 27 th August ****.
Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants.
We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
Advertised:
13 Aug **** AUS Eastern Standard Time
Applications close:
27 Aug **** AUS Eastern Standard Time
Provide responsive and tailored case coordination services to clients to support them to meet identified goals and address their barriers and vulnerabilities to achieve independence.
Provide responsive and tailored case coordination services to clients to support them to meet identified goals and address their barriers and vulnerabilities to achieve independence.
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📌 Case Coordinator National Immigration Support Services - Permanent Full-Time -Parramatta (New South Wales)
🏢 CEDUNA
📍 New South Wales