Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.
Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.
Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
Meet individual and team sales and performance KPIs.




Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
Requirements
Demonstrated ability and performance in an ICT or Telco Sales roles
Understand and relate to Small and Medium Business customers
Understand technology essential in running a business effectively
Proven experience in both cold and warm calling and engaging with potential or existing customers
Ability to build and maintain relationships through effective communication and follow-up
Core Competencies
Demonstrates solid relationship management and sales capabilities, with a focus on customer satisfaction and retention.
Proficient in engaging with Small and Medium Business customers and leveraging technology to drive business effectiveness.
Highest-signal resume keywords
ICT Sales Experience
Cold Calling
Warm Calling
Customer Relationship Management
Sales Performance KPIs
ATS Optimization Keywords
Soft Skills
Effective Communication
Relationship Building
Follow-Up
Industry Keywords
Telco Sales
Customer Satisfaction
Account Management
Portfolio Strategy
Customer Data Quality
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📌 Account Manager (Shepparton)
🏢 Jobtailor
📍 Shepparton