You'll keep the office running smoothly — the steady, organised presence that lets our support and coordination teams focus on participants. From answering phones and managing files, to data entry and supporting NDIS claiming, you're the dependable backbone of Superior Care.
This role also extends into
compliance support
— helping maintain the records, policies, registers, and audit-trail documentation that keep SCS in line with NDIS Quality & Safeguards Commission requirements. Compliance is a meaningful part of the role, not just a side task.
Part‐time, 9am–5pm,
minimum 3 days per week
with flexibility on which days suit you. Office‐based with some flexibility for work-from‐home days. You'll be part of a friendly office team that values reliability, a calm head under pressure, and a positive attitude.
What You'll Be Doing
Reception duties — greeting visitors, answering the main phone line
Answering phones and emails professionally; directing calls to the right person
Managing participant files and records with confidentiality and accuracy
Supporting rostering and scheduling for Support Workers (Excel-based)
Compliance support
— maintaining registers, policies, and audit-trail documentation aligned with NDIS Quality & Safeguards Commission requirements
Assisting with NDIS claiming through PRODA / NDIA portal (depending on your experience)
Coordinating meetings, preparing agendas and minutes
Maintaining office supplies and equipment
General office administration — filing, printing, organising
Supporting compliance with privacy and confidentiality requirements
Being a friendly first point of contact for families, participants, and staff




Systems You'll Use
Brevity Care (NDIS provider software)
Microsoft 365 / Outlook
Excel (rostering and scheduling)
Note:
Payroll is handled separately by another team member, so this role does not assist with payroll directly.
Reporting & Pay
Reports to:
Senior Management
Pay rate:
SCHADS Award (level adjusted based on experience)
What You'll Need (Mandatory at Hire)
NDIS Worker Screening Check
First Aid certification
CPR certification
Working With Children Check (WWCC)
Driver's licence (current)
Personal vehicle
Right to work in Australia
Excellent phone manner and written communication
Attention to detail and organisational skills
Ability to maintain confidentiality and handle sensitive information
Reliability and a professional attitude
Comfortable juggling multiple priorities in a busy workplace
Nice to Have
Experience in healthcare, disability services, or NDIS administration
Familiarity with NDIS claiming and reporting processes
Experience supporting compliance or audit activities
Experience with rostering or scheduling
Previous reception or office administration experience
What We Offer
Part‐time rate based on hours worked, in line with the SCHADS Award
Flexible day options (minimum 3 days per week, 9am–5pm) within agreed working pattern
Hybrid working — some flexibility for work-from-home days
Comprehensive paid training and induction in our systems and processes
Team events and social connection
Supportive office team and culture
Reliable, consistent hours
Being part of a mission‐driven organisation
6‐month probation period; 2 weeks' notice once confirmed
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📌 Admin Officer (New South Wales)
🏢 Superior Care Solutions
📍 New South Wales