Are you passionate about delivering exceptional customer experiences and resolving complex cases with care, professionalism, and efficiency? Do you thrive in a fast-paced environment where your communication, problem-solving, and empathy make a real difference? If so, we want to hear from you.
About The Role
As a VGA (Volkswagen Group Australia) Customer Service Consultant, you'll be a vital member of our specialist team, managing complex customer cases with a focus on rapid, fair, and empathetic resolution. You'll work with customers, dealerships, and internal teams to find fair, practical solutions and ensure every interaction reflects the quality expected of a premium automotive brand.
You'll become an expert in VGA's processes and regulatory requirements, acting as a trusted advisor and brand ambassador throughout the customer journey. This role is best suited to someone resilient, proactive, tech-savvy, and driven by a genuine desire to help others.
What You'll Be Doing
Manage customer enquiries and cases from start to finish
Listen, understand, and provide clear, empathetic support
Work with dealerships and internal teams to resolve issues
Keep accurate records of all details
Stay up to date with products, processes, and updates
Spot trends and suggest improvements
What You'll Bring




Strong communication skills (written and verbal)
Calm and professional under pressure
A natural problem-solver who takes initiative
Comfortable using multiple systems
Organised, detail-focused, and reliable
A team player who's keen to learn and grow
Why Join TSA Group?
Receive training and ongoing development
Work from home 2 days per week after onboarding
Parking is available for on‐site days
Work with a leading Australian customer experience company
Exposure working directly with our client, VGA
Be part of a supportive, high‐performing, and inclusive team
TSA Group is an equal opportunity employer and embraces diversity in the workplace. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and the LGBTQIA+ community.
If you're looking for a long‐term career with a company that invests in you, click Apply Now and let's start the conversation.
Learn More About Us
Website: TSA Group
Instagram: @tsa_group_
LinkedIn: TSA Group Australia
Recruitment Note
We'll never ask for financial details or payments at any stage. All communication will come from official TSA email addresses ending in @tsagroup.com.au.
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📌 Customer Service Consultant - Premium Automotive Support (New South Wales)
🏢 TSA Group - Australia
📍 New South Wales