We're partnering with a high-growth SaaS business looking for a Customer Success Manager to manage a portfolio of enterprise accounts across ANZ and APAC.
This role sits within a high-stakes, relationship-led environment supporting clients across transactions and corporate projects. You'll work closely with customers to drive adoption, retention, and long-term value, acting as a trusted advisor throughout the customer lifecycle.
The business is heavily investing in AI‐enabled workflows and internal tooling, giving the team better visibility across customer health, engagement, and growth opportunities – allowing CSMs to spend more time on strategic conversations and less time on admin.
Role
Customer Success Manager
Salary
$100,000 + Super, 10% bonus
Key Responsibilities
Managing and growing relationships across a portfolio of enterprise accounts
Driving product adoption and customer engagement
Delivering customer reviews, success plans, and strategic account conversations
Identifying churn risks early and proactively managing retention
Partnering with Sales on commercial conversations and growth opportunities
Acting as the voice of the customer internally across Product, Support, and Marketing
Supporting new users with onboarding, training, and platform education
Maintaining strong knowledge of the market, customer challenges,



and competitive landscape
Qualifications
2+ years' experience in Customer Success, Account Management, or a similar client‐facing
SaaS
role
Experience managing and growing customer relationships in a consultative environment
Strong commercial acumen with the ability to identify growth opportunities
Confident communicator able to engage with both operational and executive stakeholders
Experience working with CRM platforms and customer data
Exposure to financial services, legal, investment banking, or corporate transactions is highly regarded
Ideal Candidate Profile
Relationship‐driven and customer‐focused
Commercially minded with a proactive approach to account growth
Comfortable operating in quick‐paced, high‐performance environments
Naturally organised and detail‐oriented
Interested in using AI and automation tools to improve workflow and customer outcomes
Collaborative, adaptable, and quick to learn
Additional Details
Sydney‐based role with hybrid flexibility
3 days per week in the office with onsite gym, PT, snacks, and bar
Regional exposure across ANZ and APAC
Strong learning and development environment with a personal L&D; budget to upskill where you choose
Contact:
#J-*****-Ljbffr

📌 Customer Success Manager - Saas (New South Wales)
🏢 Sharp & Carter
📍 New South Wales