Take calls from new and existing customers across Australia
Deliver outstanding customer service over the phone
Assist customers with banking and financial needs
Provide knowledgeable support on products and services
Recognise opportunities to promote and refer products and services
Educate customers on digital and mobile banking tools
Prioritise and complete tasks accurately and efficiently
Navigate contemporary systems and software
Collaborate with the team to achieve strategic goals
Requirements
Ability to communicate with empathy and clarity
Genuine enjoyment of helping people through positive customer service experiences
Comfort learning recent digital systems
Experience in customer service
Passion and drive to deliver an excellent customer experience
Ability to work within core service hours from 7:00 AM to 11:00 PM, seven days per week
Core Competencies




Demonstrates strong customer service skills with a focus on delivering positive experiences and educating customers on digital banking tools.
Proficient in navigating contemporary systems and collaborating with teams to achieve strategic goals.
Highest-signal resume keywords
Customer Service Experience
Digital Banking Tools Education
Empathetic Communication
Task Prioritization
Team Collaboration
ATS Optimization Keywords
Soft Skills
Empathy
Clarity in Communication
Positive Attitude
Passion for Customer Experience
Industry Keywords
Banking
Financial Services
Customer Support
Tools & Technologies
Contemporary Systems
Digital Systems
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📌 Member Sales & Service Consultant – Customer Hub (Adelaide)
🏢 Jobtailor
📍 Adelaide