Customer Service Specialist
Location: Pyrmont, NSW
Salary: $65,000 + Super (some flexibility for exceptional candidates)
Hours: Monday‐Friday, Full Time
WOW Recruitment is looking for a
Customer Service Claims Specialist
to join our healthcare/not‐for‐profit client, based full‐time in their modern Pyrmont office.
This is a unique, people‐first role combining customer service, claims administration and client consultation.
You'll be speaking with clients via Zoom and phone, gathering information, assessing eligibility, and supporting them through the early stages of an industrial deafness/hearing‐related claims process.
If you've worked in claims, insurance, workers comp, legal admin, or customer service/case management, and you're confident communicating with empathy and clarity—this could be a great step.
Perks & Benefits
$65,000 + Super (flexibility for standout experience)
3 Wellbeing Days per year (after probation)
Annual salary reviews
Monday‐Friday role (no weekends)
Modern Pyrmont office
Structured onboarding & training
Career progression and internal development opportunities
Supportive, purpose‐driven team culture helping Australians access compensation entitlements




What you'll be doing
Conducting initial client consultations via Zoom and telephone
Assessing eligibility and documenting accurate client details
Explaining next steps and guiding clients through the process
Managing claims‐related admin, forms and documentation
Liaising with relevant stakeholders (including hearing service providers)
Maintaining accurate records in the CRM/internal systems
Assisting with general management of claims/legal‐style files
What you'll bring
Experience in claims / insurance / workers compensation / legal admin OR strong phone‐based customer service with high attention to detail
Confident and skilled communication style (you can build trust quickly)
Comfortable running video consultations and handling sensitive conversations with empathy
Strong admin skills—accurate, organised, and process‐driven
Solid computer skills and confidence learning new systems/CRMs
A proactive "can‐do" approach and ability to manage competing priorities
Hearing/health industry exposure is highly regarded but not essential.
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📌 Customer Service Specialist (New South Wales)
🏢 Wow Recruitment
📍 New South Wales