Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
*****
About the Role
The Operations Leader provides leadership to multiple frontline Team Managers, reporting to the General Manager and playing a key role in building a capable, engaged and values led workforce.
The role supports Team Managers to deliver consistent, high-quality services by translating organisational strategies,policiesand priorities into effectiveday-to-daypractice, while fostering a positive,inclusiveand accountable workplace culture.
Working collaboratively with the General Manager and operational peers, the Operations Leader strengthens leadership capability, promotes staff wellbeing, and embeds a culture of continuous improvement across frontline service delivery.
Key Accountabilities
Interprets and applies business plans and policies within own operational area, providing practical advice and support to teams to address implementation issues.
Manages the frontline delivery of a defined service, with accountability for staff performance, budgetcontrolsand the management of daily operational issues.
Provides clear operational leadership to frontline team managers, embedding organisational frameworks and priorities into daily service delivery.
Collaborates with the General Manager and operational peers to support coordinated planning, issueresolutionand effective delivery of services.
About You




Outcomes Thinking:Establishes mechanisms to monitor impact of work on the community; ensures team/ organisation's operating and delivery model is designed in ways that creates a positive impact on community.
Promote Inclusion:Establishes a workforce that is diverse and takes advantage of relevant knowledge and skills; creates opportunities to improve knowledge of teams in the area of diversity and inclusion.
Managing Difficult Conversations:Seeks and evaluates options to resolve problems; negotiates agreed actions to deal with problems; coaches others in negotiation.
Self-awareness:Coaches others to improve level of self-awareness.
Leverages emotional intelligence to create a safe space for sensitive conversations which leads to increased level of people engagement.
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period.
Appointment to an ongoing role is only available to an Australian/Recent Zealand citizen or an Australian Permanent Resident.
Preferred applicants will be required to undertake pre-employment screening.
DGS actively promotes diversity, inclusion and an equal opportunity workplace.
We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.
All roles at DGS can be worked flexibly, however it may differ from role to role.
Applications close Tuesday 25 August **** at *****pm
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📌 Operations Leader (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne