Fin's Senior CSM role partners with our largest customers to guide them through AI-driven customer service transformations.
You'll work with senior leaders to shape adoption, measurable outcomes, and automation rates across the support journey.
This role focuses on scoping projects, gathering requirements, and translating needs into Fin configuration and best practices, with solid emphasis on collaboration, trust, and outcomes.
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📌 Senior Ai-Driven Customer Success Manager (New South Wales)
🏢 Intercom
📍 New South Wales
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