Head of Delivery
Enterprise SaaS | Sydney CBD
Lead a Business.
Not Just a Delivery Function.
This is not a traditional Head of Delivery role.
We're not looking for someone whose primary focus is running projects, managing escalations, or overseeing implementation plans.
We're looking for someone who can run Delivery as a business within the business.
Someone who can build leadership capability, establish operating rhythms, create accountability, shape how the function scales, and balance customer outcomes with commercial performance.
This role sits at the intersection of delivery, people leadership, commercial management, and organisational growth.
You'll work closely with the executive team to ensure Delivery continues to scale as a high-performing, commercially successful function that delivers exceptional outcomes for both customers and the business.
What You'll Own
Delivery Business Leadership
Lead and scale the regional delivery function
Create the systems, structures, and operating rhythms that enable sustainable growth
Establish clear accountability, governance, and performance management across the function
Develop leadership capability within the delivery organisation and create pathways for future growth
Build a function that can scale through leadership, process, and operational excellence—not through individual heroics
Delivery Excellence & Operational Maturity
Define and evolve delivery methodologies, governance frameworks, reporting, and quality standards
Ensure consistent execution across multiple customer implementations and delivery streams
Build scalable delivery capability that creates repeatable, predictable outcomes
Drive continuous improvement across delivery practices, tooling, resource planning, and operational effectiveness
Customer & Commercial Outcomes




Build trusted relationships with senior customer stakeholders
Balance customer success with commercial accountability and delivery profitability
Partner with Sales, Product, and Executive Leadership to support growth and long-term customer value
Ensure commercial considerations are embedded into delivery decisions and resource planning
Strategic Leadership
Shape the operating model for the delivery organisation as the business continues to grow
Influence organisational priorities, capability planning, and workforce strategy
Partner with the executive team on business planning, organisational design, and scaling initiatives
Create clarity, alignment, and focus in a fast-moving workplace
About You
You're likely operating today as a:
Head of Delivery
General Manager
Practice Director
Professional Services Director
Delivery Director
Consulting Director
Business Unit Leader
You've moved beyond simply leading projects and programs.
You've built teams, developed leaders, created operating models, improved organisational capability, and owned commercial outcomes.
Most importantly, you've learned how to scale a function through systems, leadership, and structure—not through personal intervention.
You'll Bring
Experience leading a delivery, qualified services, consulting, or technology function of approximately
******+ people
Demonstrated success scaling teams, functions, or business units through periods of growth and organisational change




Experience leading through managers and leadership layers, not solely through individual contributors
Strong commercial acumen, including ownership of budgets, utilisation, profitability, forecasting, revenue, or P&L; outcomes
A track record of creating operating models, governance frameworks, accountability mechanisms, and delivery rhythms that improve organisational performance
Experience building leadership capability, succession pathways, and high-performing management teams
Experience leading enterprise software implementations across multiple customers and delivery teams
Strong stakeholder management skills, with the ability to influence at executive and board level
Confidence navigating ambiguity, competing priorities, and organisational complexity
Highly Regarded
Experience within insurance, financial services, or other regulated industries
Experience within SaaS, software vendor, consulting, or professional services environments
Experience running a delivery organisation as a business unit, practice, or service line
Why Join?
Shape the Future:
This is an chance to define how a growing delivery organisation operates—not simply inherit existing processes.
Operate at Executive Level:
Partner directly with senior leadership and influence decisions that impact customers, people, and business performance.
Build Something That Scales:
Create the structures, leadership capability, and operating model that will support the organisation's next stage of growth.
Make a Visible Impact:
You'll have the autonomy and influence to shape outcomes across delivery, customers, people, and commercial performance.
If you're excited by the challenge of building a high-performing delivery business—not just managing delivery work we'd love to hear from you.
#J-*****-Ljbffr

📌 Head Of Delivery (New South Wales)
🏢 The Onset Group
📍 New South Wales