ServiceNow Developer - ITSM/ITOM | TSPV Clearance
We are seeking an experienced ServiceNow Developer to work with a global consulting firm to deliver end-to-end ServiceNow solutions within highly secure Defence and government environments.
Working across high-side and low-side networks, you will deliver secure ITSM and ITOM solutions within complex Defence and government environments in Canberra.
This hands-on role will involve ServiceNow development, configuration, MID Server deployment, system integrations, testing and technical documentation across restricted and segmented networks.
Candidates will require strong ServiceNow implementation experience, Defence or Federal Government exposure, and an active TSPV clearance.
This is a hands-on project-delivery role where you will collaborate with architects, project managers and client stakeholders to deliver robust, fit-for-purpose solutions.
Long term contract, Canberra, ACT Located
Secure Defence Environment
TSPV (Top Secret Positive Vetting) Required
Key Responsibilities
Design and implement ServiceNow ITSM and ITOM solutions within secure environments
Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows
Configure Discovery, Service Mapping, Event Management and Orchestration capabilities
Deploy and troubleshoot MID Servers across segmented and restricted networks
Develop ServiceNow functionality using JavaScript, GlideScript, Business Rules, Script Includes, Client Scripts,



UI Policies and Flow Designer
Build integrations using REST, SOAP, LDAP, file-based interfaces and e-bonding
Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders
Develop and execute unit, system integration and user acceptance testing
Support data migration, cutover and go-live activities
Produce solution designs, as-built documentation, runbooks and knowledge-transfer materials
Ensure solutions comply with the Australian Government ISM, PSPF and client security requirements
Skills/ Experience Required:
An active TSPV security clearance
At least two years of hands-on ServiceNow, Microsoft Service Manager or BMC implementation experience across multiple project lifecycles
Strong ServiceNow ITSM experience across Incident, Problem, Change, CMDB, Service Catalogue and Service Portal
Strong ITOM experience, including Discovery, Service Mapping, Event Management and MID Server architecture
ServiceNow development experience using JavaScript and platform scripting capabilities
Experience configuring and troubleshooting MID Servers within segmented network environments
Robust knowledge of integration patterns, including REST, SOAP, LDAP and file-based integrations
Experience working within Australian Defence or Federal Government environments
Strong stakeholder engagement and technical documentation skills
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