Run the daily and weekly operational cadence for the consulting team
Manage day-to-day activities to support team morale, performance, and business alignment
Analyze the incoming pipeline and assign consultants to Cortex XSIAM, XDR, XSOAR, and Cortex Cloud projects
Manage billable utilization, mitigate burnout, and convert consultant downtime into strategic initiatives, training, and process improvements
Standardize and own the customer engagement lifecycle, including kick-offs, project tracking, status reporting, and communication standards
Handle project delays, scoping adjustments, and operational customer escalations
Keep projects on track and remove administrative or scheduling blockers
Work with technical leadership and management to improve Skilled Services delivery frameworks and methodologies
Requirements
Proven experience in a delivery management, practice lead, or senior project management role within an IT services, cybersecurity, or professional services organization
Exceptional operational leadership skills
Strong background in resource management, capacity planning, and project staffing/utilization
Demonstrated ability to build and enforce engagement frameworks, standardized processes, and quality controls for professional services delivery teams
Strong customer-facing skills with the ability to manage expectations, navigate operational escalations, and communicate effectively with enterprise stakeholders




Excellent organizational and problem-solving skills
Ability to manage multiple moving parts in a high-velocity deployment environment
High emotional intelligence and leadership capability to mentor, guide, and manage consulting team morale and performance
Familiarity with cybersecurity operations, SOC environments, or SIEM/Cloud Security deployments is highly desirable
Must be able to work in Australia; immigration sponsorship is not available
Core Competencies
Demonstrates strong operational leadership and resource management skills, with a focus on project staffing, capacity planning, and the ability to build and enforce engagement frameworks in a high-velocity deployment environment.
Familiarity with cybersecurity operations and effective communication with enterprise stakeholders are essential.
Highest-signal resume keywords
Delivery Management
Resource Management
Customer Engagement Frameworks
Operational Leadership
Cybersecurity Operations
ATS Optimization Keywords
Hard Skills
Project Management
Capacity Planning
Utilization Management
Process Improvement
Quality Control
Soft Skills
Emotional Intelligence
Organizational Skills
Problem-Solving
Team Leadership
Communication Skills
Industry Keywords
IT Services
Cybersecurity
Professional Services
SOC Environments
SIEM Security
Tools & Technologies
Cortex XSIAM
Cortex XDR
Cortex XSOAR
Cortex Cloud
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📌 Cortex Delivery Lead (New South Wales)
🏢 Jobtailor
📍 New South Wales