Who Are We?
If you are looking for a workplace where passion meets purpose, building meaningful connections is as essential as professional growth, AWX is the place for you.
We are always looking to grow and expand the team and you could be part of a leading labour hire and recruitment company backed by over 20 years of expertise.
Our passionate team pride ourselves on building real relationships with our clients and candidates, work life balance and working hard to play hard and have fun along the way.
We believe the foundation of our success lies in understanding the needs and aspirations of each employee, ensuring we create a culture celebrating hard work, dedication and achievement.
AWX is backed by PeopleIN, the largest ASX-listed talent solutions company in Australia and New Zealand.
The Opportunity
We are seeking an experienced
Branch Manager
to take ownership of the day to day management, performance and growth of our branch.
As Branch Manager, you will lead the team while supporting the commercial and operational objectives of AWX.
You will be responsible for maintaining high standards of service delivery, developing your team, strengthening client relationships and driving sustainable branch growth.
This includes responsibility for:
Leading and coordinating the branch team, including allocating work, monitoring workflows and creating a collaborative and high-performing workplace
Coaching, training and mentoring team members to build capability and improve performance
Acting as an escalation point for employee matters, complex client issues and operational decisions
Building and maintaining strong relationships with key accounts and identifying opportunities to strengthen partnerships and secure repeat business
Ensuring service delivery meets client expectations and agreed Service Level Agreements




Identifying new business opportunities through market trends, industry networks and client relationships
Supporting branch revenue growth through portfolio expansion and strategic account development
Managing branch budgets, forecasting and workforce planning while maintaining effective cost controls
Working closely with Finance on debtor management and financial risk
Maintaining strong branch compliance and audit readiness
Ensuring branch operations comply with employment legislation, modern awards, WHS requirements and company policies
Overseeing key operational processes including timesheets, pay queries, invoicing, debtor control and Recover at Work strategies
About You
You are an experienced leader who knows how to bring out the best in a team while maintaining a strong commercial focus.
You are confident managing competing priorities, building relationships with clients and stakeholders and making decisions that support both operational performance and long-term growth.
You understand that a successful branch is built on great people, strong client partnerships, sound commercial decisions and consistent service delivery.
You will also have:
Strong commercial acumen with an understanding of recruitment pricing models, margins
Sound working knowledge of employment legislation, modern awards and workforce risk management
A strong understanding of end-to-end recruitment and the ability to deliver recruitment outcomes
Strong communication and interpersonal skills, including the ability to manage challenging conversations and conflict constructively
The ability to build strong client and industry networks and identify opportunities for business growth
If you are ready to take ownership of a branch, lead a great team and play an important role in the continued growth of AWX, we would love to hear from you.
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📌 Branch Manager - Townsville
🏢 People Infrastructure
📍 Townsville