Lead the end-to-end management of complex and high risk incidents, including assessment, escalation, governance, remediation and closure
Provide direction on severity classification, impact analysis, stakeholder coordination and decision-making across multiple business units
Oversee root cause analysis, corrective and preventative actions, and closure evidence to ensure matters are resolved thoroughly and sustainably
Review remediation approaches, including member impact assessment, compensation considerations and communication plans
Coach, develop and support Senior Incident Managers and Rectification Analysts to build capability and maintain high standards of delivery
Contribute to reporting, governance papers, executive updates and continuous improvement initiatives that strengthen incident and control practices
Requirements
Relevant tertiary qualification or equivalent professional experience
Significant experience in financial services operations, incident management, operational risk, remediation or a related discipline
Demonstrated people leadership experience, including coaching specialists and managing work across competing priorities
Experience working with senior stakeholders across multiple business areas in a regulated environment




Sound understanding of risk management principles, incident governance and legislative or regulatory obligations in financial services
Strong analytical skills, sound judgement and the ability to make risk-based decisions in complex situations
Core Competencies
Demonstrates expertise in incident management and operational risk within financial services, with a solid focus on stakeholder coordination, root cause analysis, and remediation strategies.
Proven ability to lead teams, coach specialists, and drive continuous improvement initiatives in a regulated environment.
Highest-signal resume keywords
Incident Management
Operational Risk
Stakeholder Coordination
Root Cause Analysis
People Leadership
ATS Optimization Keywords
Hard Skills
Incident Governance
Risk Management Principles
Impact Analysis
Remediation Strategies
Analytical Skills
Soft Skills
Coaching
Decision-Making
Judgement
Communication
Certifications & Qualifications
Relevant Tertiary Qualification
Industry Keywords
Financial Services
Regulated Environment
Continuous Improvement
Governance Papers
Compensation Considerations
#J-*****-Ljbffr

📌 Team Manager – Incidents, Complex And High Risk (New South Wales)
🏢 Jobtailor
📍 New South Wales