Quality & Insights Lead — Ai-Driven Cx Transformation (Melbourne)

Quality & Insights Lead — Ai-Driven Cx Transformation (Melbourne)

15 Aug
|
Qantas Airways
|
Melbourne

15 Aug

Qantas Airways

Melbourne

Jetstar is seeking a Quality & Insights Lead to define and evolve Automated Quality Management (AQM) across our contact centre ops.
You will translate complex data into actionable insights to improve CX, compliance and coaching effectiveness, while partnering with vendors and internal teams to drive measurable outcomes.
You'll report to the Contact Centre Training & Knowledge Manager and shape governance, calibration and performance frameworks to stay ahead of regulatory and customer
#J-*****-Ljbffr

📌 Quality & Insights Lead — Ai-Driven Cx Transformation (Melbourne)
🏢 Qantas Airways
📍 Melbourne

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