Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the workplace for people everywhere.
Our Power Distribution, LV and CPC division offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments.
Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world.
What you'll do:
Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees.
Work directly and collaboratively with product, accounts, sales, and supply teams to ensure requests are supported and resolved efficiently and to quality.
Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience.
Work in a team environment to achieve all customer service SLA's and support the sales team in achieving revenue goals.




Adopting a continuous improvement mindset and support key change initiatives.
Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions.
Qualifications:
Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment
Proficiency in the use of ERP and CRM solutions (preferably SAP and Salesforce).
Excellent stakeholder management skills.
Time management skills and ability to work independently.
Strong customer service ethos and great attention to detail
What We Offer:
On-site parking
Competitive salary with access to bonus scheme
Inclusive working environment
Volunteer days
Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees.
Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law.
Eaton prides itself in truly representing the people within our communities.
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📌 Customer Service Representative (New South Wales)
🏢 Eaton
📍 New South Wales