Unlock your full potential in a supportive environment that values your expertise as a Resident Services Coordinator!
At Ryman, every day is a chance to be a hero in the story of our residents' lives
Overseethe delivery of village administration functions and resident relations
On site parking, Ryman perks and stability offered in this role
About the role
We have an exciting chance to join our team as a Resident Services Coordinator at
Nellie Melba
Retirement Village in
Wheelers Hill.
This is a
Full Time
role working
Monday to Friday
with an
08:00am start
.
In this role you'll work independently within our village office.
If you are organised, enthusiastic and have a passion for people - we'd love to hear from you!
At Ryman, our Resident ServicesCoordinator wears many hats.
Some duties within this role include:
Lead the effective delivery of thevillage resident service functionsincluding; triaging enquiries, updating resident information, collaborating with accounts and acting as village reception / administration
Be responsible forthe delivery of resident activities - this includes happy hours (Thursday's are the best day of the week in a Ryman village) and various outings
Collaborate with the Sales Advisor and Regional Operations Managers in regards to village maintenance, unit modifications, new admissions and open days
About you
To thrive in our fast-paced and varied environment you will:
Have proven experience in an administration support role in a fast-paced and varied environment
Be skilled at juggling conflicting priorities
Be comfortable working independently - as a result of this be prepared to learn new skills
Enjoy building meaningful relationships with our staff, our residents and their families
Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
Have outstanding communication,



organisation and attention to detail
Must be self-motivated and have very strong planning and organizational skills
Strong interpersonal and customer service skills
Team player and very strong with technology
About Ryman
Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and New Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles.
We're one of Victoria's fastest growing employers, and we're just getting started.
At Ryman, exceptional care is thoughtfully delivered every day.
From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we've always held ourselves to: it's got to be good enough for mum and dad.
We're in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.
As part of the Ryman team you will:
Work in a facility that operates more like a family business
Fun, friendly and supportive team environment
Monthly employee recognition
Receive a complementary designer uniform
Opportunities for professional development and career progression
Receive a Ryman Team Benefits card with discounts from 45+ well-known brands
At Ryman, we support an environment where everyone feels welcome to be themselves.
We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.
Location(s)
Nellie Melba Retirement Village - Wheelers Hill AU
Expertise
Administration, Assistant to the Manager, Receptionist, Resident Services Manager
#J-*****-Ljbffr

📌 Resident Services Coordinator (Victoria)
🏢 Ryman Healthcare
📍 Victoria