ICT Customer Support Officer MJ Collision Care – Bankstown, NSW Full-Time Position About MJ Collision Care MJ Collision Care is a specialist motor vehicle accident repair centre based in Bankstown, NSW, servicing customers across the Sydney metropolitan region.
The business provides panel beating, structural and body repairs, electrical works, painting, detailing and fleet vehicle repair services.
As our business continues to grow and increasingly relies on digital systems, insurer platforms and technology-supported workflows, we are seeking an experienced and motivated ICT Customer Support Officer to join our team.
About the Role The ICT Customer Support Officer will provide day-to-day technical support across our business systems, computers, software, network connectivity and digital platforms.
The successful candidate will assist employees with technical issues and support the reliable operation of the ICT systems used throughout our workshop and administration functions.
Key Responsibilities Provide technical support to employees for hardware, software, operating systems and network-related issues.
Diagnose, troubleshoot and resolve ICT incidents and user enquiries.
Install, configure and maintain computers, software applications, printers, peripheral devices and other ICT equipment.
Assist with user accounts, system access and permissions.
Monitor and support LAN/WAN and internet connectivity.
Provide support for business applications, job-management systems and insurer-related digital platforms.
Assist with troubleshooting system integration and data-access issues.
Maintain accurate records of ICT incidents, resolutions, equipment and system configurations.
Perform routine system maintenance,



software updates and basic performance monitoring.
Liaise with external ICT vendors and service providers where required.
Assist employees with the effective use of business technology and digital systems.
Identify recurring technical issues and recommend practical improvements to ICT processes.
Qualifications Experience The successful applicant should have: A Diploma or higher qualification in Information Technology, Computer Science, Networking, ICT or a closely related field .
At least 1 year of relevant ICT support experience .
Experience troubleshooting hardware, software and network connectivity issues.
Knowledge of Windows environments, desktop applications and common business software.
Understanding of basic networking, user-access management and ICT security practices.
Experience providing technical assistance to end users.
Strong technical problem-solving and analytical skills.
Good written and verbal communication skills.
Ability to explain technical matters clearly to non-technical users.
Ability to prioritise multiple support requests and work independently.
Strong attention to detail and a customer-focused approach.
Why Join MJ Collision Care?
This is an opportunity to join a growing automotive repair business that uses contemporary technology to support its workshop, customer service and insurance-related operations.
MJ Collision Care has experienced increasing vehicle volumes and continues to focus on improving its technology and operational systems.
How to Apply If you have the required qualifications, skills and experience and are interested in joining our team, click the "Apply" button and submit your current resume .

📌 Ict Customer Support Officer (Sydney)
🏢 MJ Collision Care
📍 Sydney