Must have very good understanding of setting up basic ITSM process like, Incident Management, Problem, Change, Request and Problem Management
Must have good understanding of Setting up Major Incident Manager process for a customer.
Must have positive knowledge about PIR and RCA process.
Must have positive knowledge about SLA Configuration, calculation, and reporting
Good to have knowledge about integration of ServiceNow with other tools like, JSM, Helix, SCCM, Intune, AD, Exchange, etc.
Good to have knowledge and experience about event management and how to setup the process.
Good to have knowledge and experience about ServiceNow development.
Good to have knowledge and experience for ITSM process like Knowledge Management, Demand management, Capacity Management, etc and how to setup the process.
Should have good understanding and hands on experience for ticket analysis and drawing co-relation to enhance problem management and process cost effective solutions to customer.
Good to have knowledge and hands-on experience on CMDB and how to implement it from scratch.
Good to have understanding and hands-on experience on License management ( HAM / SAM ) and asset management
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📌 It Service Management Sme (New South Wales)
🏢 Zensys
📍 New South Wales