Act as the bridge between clients and the development team
Deep dive into client businesses to understand problems
Work with UX experts and the wider team to architect and document technology-based solutions
Perform requirements gathering, including leading client workshops
Develop business, functional, and technical documentation, including BRDs and FSDs
Communicate client requirements clearly to developers and designers
Contribute to client-facing AI consulting and implementation projects
Help drive internal rollout of AI tools and processes
Assist with development and validation of quotes
Oversee and complete testing, verification, validation, and quality control
Communicate with clients regarding project requests and updates
Write test scenarios, test cases, and test plans
Create and provide end-user training and documentation
Act as the primary point of contact for some clients
Provide customer service internally and externally
Escalate issues affecting product delivery and quality
Contribute to the company knowledge base and process improvements
Work across Waterfall and Agile/Hybrid frameworks
Assist with system solution and architecture design
At times, plan projects, manage clients, and steer delivery through to completion
Requirements
3–5 years of experience in business analysis, including systems and process analysis
Experience in a comparable role in a digital agency or consultancy preferred
Current Australian resident based in Melbourne or surrounding suburbs
Experience leading requirements workshops
Experience writing BRDs and FSDs to an extremely high standard




Strong analytical skills and high attention to detail
Active and confident daily use of AI tools such as Claude, ChatGPT, or Copilot from day one
Comfortable performing digital producer duties, managing projects and clients, and owning delivery end to end
Excellent written and verbal communication
Experience developing test plans and test scenarios
Ability to design logical database structures
Excellent presentation skills, including leading workshops
Proactive, self-motivated, and calm under pressure
Core Competencies
Demonstrates expertise in business analysis, requirements gathering, and documentation, with a solid focus on client communication and project management.
Proficient in utilizing AI tools and frameworks to enhance project delivery and client solutions.
Highest-signal resume keywords
Business Analysis
Requirements Gathering
BRD and FSD Development
AI Tools Utilization
Project Management
ATS Optimization Keywords
Hard Skills
Business Analysis
Requirements Gathering
BRD Development
FSD Development
Test Plan Development
Test Scenario Development
Database Structure Design
Quality Control
DocumentationClient Workshop Facilitation
Soft Skills
Excellent Communication
Analytical Skills
Attention to Detail
Presentation Skills
Proactive Attitude
Industry Keywords
Digital Agency
Consultancy
Client Management
Process Analysis
Technology Solutions
Tools & Technologies
AI Tools
Claude
ChatGPT
Copilot
Waterfall Framework
Agile Framework
Hybrid Framework
#J-*****-Ljbffr

📌 Business Analyst (Melbourne)
🏢 Jobtailor
📍 Melbourne