An established but growing Accounting and Business Advisory practice in Newcastle is looking for an experienced Operations Manager to bring structure, efficiency and momentum across the business.
What's on Offer
Newcastle-based – next to a great shopping precinct – off st parking nearby
4 days considered for the right person
Genuine opportunity to influence how the business operates
Autonomy to implement current ideas and improvements
Collaborative and forward-thinking environment
This is a hands-on role suited to someone who enjoys improving processes, getting systems working smarter and solving operational challenges, as well as overseeing a small administration/reception team
The Role
Reporting to the People & Performance Manager, you'll oversee day-to-day operations, manage a small admin team, workflow, systems and process improvement, working closely with Partners and key stakeholders.
You'll be responsible for:
Coordinating operational workflow and support functions
Overseeing administrators, reception staff and an offshore support team
General property/facilities management of the office




Optimising systems including Xero Practice Manager, Ignition, Karbon, Xero and Microsoft 365
Driving process improvement, and ad hoc systems work
Managing software providers, IT partners and external suppliers
Supporting workplace technology, facilities and onboarding/offboarding
Helping identify and remove operational bottlenecks
Supporting team engagement, training and business initiatives
About You
You'll ideally have experience in Operations, Practice Management, Office Management or a similar role,
Bonus points if its within professional services, accounting, financial services, legal or consulting.
We're looking for someone who is:
Highly organised and commercially minded, from a business of comparable size (20+ staff)
Confident with technology and systems
Strong at project and workflow coordination
A proactive problem solver
Comfortable managing stakeholders and external providers
Focused on continuous improvement and finding smarter ways of working
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📌 Operations Manager (New South Wales)
🏢 Connected People
📍 New South Wales