Location:Moulton Park, Northampton (office-based)
Hours:Monday to Friday, 9:00am-5:00pm (35 hours per week)
Contract:Permanent
About the Role
We are seeking a proactive and customer-focused Sales & Service Administrator to join a growing medical technology business.
This varied role sits at the heart of the operation, supporting both customers and field service engineers while ensuring orders, deliveries and service activities run smoothly.
You'll be the key link between customers, engineers and internal teams, helping to deliver an exceptional customer experience.
Key Responsibilities
Process customer orders using SAGE 200 and Microsoft 365
Provide professional customer support via phone and email
Coordinate service activities and support field engineers
Liaise with customers regarding orders, deliveries and service visits
Manage stock records and assist with stock takes
Pick, pack and dispatch medical equipment when required
Produce shipping labels and documentation, including international shipments
Support invoicing and payment follow-ups
Maintain accurate records and resolve customer queries efficiently
About You
You will be organised, adaptable and enjoy working in a fast-paced environment where no two days are the same.
Ideally, you will have:
Previous experience in sales administration, customer service or service coordination




Excellent organisational skills and attention to detail
A professional and confident telephone manner
Strong communication and problem-solving abilities
A positive, team-focused approach
The ability to undertake occasional warehouse duties, including lifting and carrying equipment
Experience of SAGE 200 or a similar ERP system would be beneficial, although training can be provided.
About the Company
Our client is an established international manufacturer within the medical diagnostics sector, supplying specialist equipment to healthcare organisations across the UK and globally.
They offer a supportive, cooperative culture and genuine opportunities for long-term career development.
Free on-site parking
Casual dress code
Company meals and social events
Company pension and private healthcare after six months
25 days' annual leave plus your birthday off
Ongoing training and development opportunities
Previous experience as a Sales Administrator, Service Administrator, Customer Service Administrator, Service Coordinator, Sales Support Administrator or Operations Administrator would be highly advantageous.
If you're passionate about delivering excellent customer service and enjoy supporting both customers and engineers in a varied role, we'd love to hear from you.
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📌 Sales & Service Administrator (Western Australia)
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