Provide day-to-day functional support for Dynamics 365 Finance and Operations Finance modules
Analyse client issues and requests and translate them into specifications, configuration changes, development requirements, or support actions
Prepare and maintain functional design documentation, test scripts, support runbooks, service updates, and stakeholder materials
Support data migration, period-end close, reconciliation, configuration changes, patches, and release-cycle testing
Develop and maintain low-to-medium complexity customisations and extensions
Build guides, support notes, test plans, release updates, and knowledge articles
Support service governance, ticket prioritisation, SLA commitments, documentation, knowledge management, access controls, and shared services processes
Use Azure DevOps, APIs, data connectors, workflows, custom data entities, and Azure Integration Services
Track incidents, ticket trends, platform issues, service outcomes, and client feedback and recommend improvements
Engage with clients, functional teams, technical teams, service teams, and end users to deliver support services
Requirements
5+ years' experience supporting Dynamics 365 Finance and Operations, ERP Finance solutions, live client environments, application support, or solution delivery roles
Solid working knowledge of Dynamics 365 Finance and Operations, Finance modules, configuration, X++ development, custom data entities, workflows, Azure DevOps, and support processes
Experience supporting live ERP environments, Finance operations, client issue resolution, functional testing, release support, service delivery, and business process improvements
Ability to investigate Finance issues, configuration defects, development requirements, integration problems, performance concerns, and data-related support issues
Ability to create functional specifications, design documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts
Experience running workshops, triage sessions, support status meetings,



functional walkthroughs, and stakeholder briefings
Understanding of D365 F&O; support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, and release-cycle basics
Working knowledge of Azure Integration Services, Logic Apps, Azure Service Bus, APIs, data connectors, custom workflows, and Microsoft cloud integration patterns
Strong communication, problem-solving, troubleshooting, documentation, and stakeholder management skills
Experience supporting Finance modules, data migration, SIT, end-user training, UAT, go-live activities, ticket resolution, and managed services programs
Must be an Australian citizen
Must be eligible to obtain and maintain an Australian Government security clearance
Bachelor's degree in IT, computer science, business systems, finance, accounting, engineering, or a related field is listed under Preferred Education and Experience
Existing Australian Government security clearance is highly regarded
Core Competencies
Demonstrates expertise in Dynamics 365 Finance and Operations, focusing on Finance modules, configuration, and support processes.
Proficient in creating functional documentation, managing service governance, and delivering effective client support in ERP environments.
Highest-signal resume keywords
Dynamics 365 Finance And Operations
X++ Development
Azure DevOps
Data Migration
SLA Commitments
ATS Optimization Keywords
Hard Skills
Finance Modules
Configuration Changes
Custom Data Entities
Workflows
Functional Testing
Release Support
Business Process Improvements
Integration Problems
Technical Documentation
End-User Training
Soft Skills
Problem-Solving
Troubleshooting
Stakeholder Management
Communication
Certifications & Qualifications
Australian Government Security Clearance
Industry Keywords
ERP Finance Solutions
Service Management
Knowledge Management
Release-Cycle Testing
Managed Services Programs
Tools & Technologies
Azure Integration Services
Logic Apps
Azure Service Bus
APIs
Data Connectors
#J-*****-Ljbffr

📌 Erp Finance And Technical Support Engineer (New South Wales)
🏢 Jobtailor
📍 New South Wales