Serve as a strategic advisor and technical expert leading targeted engagements to accelerate product adoption
Lead the full adoption journey from baselining customer environments to providing feedback for product roadmap
Document adoption plans, site matrices, and communications for project alignment
Guide customers on strategic decisions and lead architectural initiatives
Requirements
7+ years in security consulting or technical customer success roles
Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA
Bachelor's or Master's degree in Engineering or Computer Science
Multiple advanced certifications (CISSP or CISM plus CCIE preferred)
Core Competencies
Demonstrates expert-level knowledge in Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA, while effectively guiding customers through the product adoption journey and leading architectural initiatives.




Holds advanced certifications and a solid background in security consulting or technical customer success roles.
Highest-signal resume keywords
Expert-Level Knowledge of Secure Access
Expert-Level Knowledge of Umbrella
Expert-Level Knowledge of DUO
Expert-Level Knowledge of ISE
Expert-Level Knowledge of NGFW
ATS Optimization Keywords
Hard Skills
Security Consulting
Technical Customer Success
Product Adoption Strategy
Architectural Initiatives
Customer Environment Baselining
Soft Skills
Strategic Advising
Communication
Project Alignment
Certifications & Qualifications
CISSP
CISM
CCIE
Industry Keywords
Product Roadmap
Adoption Plans
Site Matrices
Tools & Technologies
Secure Workload
XDR
SNA
#J-*****-Ljbffr

📌 Customer Success Specialist – Security (New South Wales)
🏢 Jobtailor
📍 New South Wales