Liaise with internal departments and external partners during the collection and recovery process.
Responsible for adequate and timely collection of outstanding customer payments.
Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
Communicate with debtors by telephone and in writing to solve arrears.
Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.
Make payment agreements, determine plan of approach and ensure conditional payments.
Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.
Administer and maintain overview of own portfolio and ratings and elevate cases to the relevant internal departments.
Requirements
Strong ability to effectively communicate with internal and external customers.
Excellent written and verbal communication skills.
Ability to organise and prioritise work to assist the C&R; team in meeting daily, weekly and annual objectives.
Consultative approach to working with all stakeholders – team player
Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly.
Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives.




Specific experience in equipment leasing and vendor finance is ideal but not essential
Understanding of Vendor-based and Dealer-based finance partnerships, including both strategic commercial objectives and risk management principles.
Degree or studies in accounting, finance, commerce or related field – may have completed, or still studying on a part time basis.
Proficient in Microsoft Office products.
Core Competencies
Demonstrates robust communication skills and the ability to manage customer relationships effectively while ensuring timely collection of payments.
Proficient in evaluating credit risk and maintaining accurate records of debtor interactions and payment agreements.
Highest-signal resume keywords
Customer Payment Collection
Credit Risk Evaluation
Communication Skills
Portfolio Management
Vendor Finance Knowledge
ATS Optimization Keywords
Hard Skills
Credit Risk Assessment
Payment Agreement Negotiation
Debt Recovery Process
Arrears Management
Financial Analysis
Soft Skills
Organizational Skills
Team Collaboration
Consultative Approach
Problem-Solving Skills
Interpersonal Skills
Industry Keywords
Equipment Leasing
Vendor-Based Finance
Dealer-Based Finance
Risk Management Principles
Commercial Objectives
Tools & Technologies
Microsoft Office
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📌 Collections And Recoveries Officer (New South Wales)
🏢 Jobtailor
📍 New South Wales