Provide guidance, define team goals and tasks, mentor, and coach Service Technicians
Lead technicians providing installation, repair, and fix services across dental market segments
Drive cross-functional collaboration to achieve the national service strategy
Perform field service duties for customers while leading the team
Manage customer issues, including escalation and resolution
Manage spare parts inventory
Enhance service delivery and contribute to the success of the organisation
Develop the team and foster a high-performing, customer-focused culture
Requirements
Proven people leadership experience within a technical field service setting
Ability to coach, develop, and motivate teams
Technical troubleshooting and problem-solving capability
Strong customer relationship and stakeholder management skills
Strong communication, collaboration, and delegation skills
Knowledge of regulatory and compliance requirements
Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems
Restricted Electrical Licence (essential)
Valid/current driver's licence
Electrical/Electronic qualification (desirable)
Project Management qualification (desirable)
Dental industry experience highly regarded




Core Competencies
Demonstrates strong leadership in a technical field service workplace, focusing on team development, customer relationship management, and compliance with regulatory standards.
Proficient in technical troubleshooting and enhancing service delivery within the dental industry.
Highest-signal resume keywords
People Leadership Experience
Technical Troubleshooting
Customer Relationship Management
Regulatory Compliance Knowledge
Microsoft Office Proficiency
ATS Optimization Keywords
Hard Skills
Technical Troubleshooting
Problem-Solving
Electrical/Electronic Qualification
Project Management Qualification
Service Delivery Enhancement
Soft Skills
Coaching
Team Development
Communication
Collaboration
Delegation
Certifications & Qualifications
Restricted Electrical Licence
Valid Driver's Licence
Industry Keywords
Dental Industry Experience
Field Service
Customer-Focused Culture
Spare Parts Inventory Management
Cross-Functional Collaboration
Tools & Technologies
Salesforce
Pronto
Microsoft Office
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📌 Field Service Team Leader (New South Wales)
🏢 Jobtailor
📍 New South Wales