Job Overview
Sales & Customer Service Officer – Melbourne Airport (Full Time)
Advantages
Competitive hourly rate with shift loadings and uncapped incentives
Performance‐based incentive program
Six weeks employer‐paid parental leave (in addition to government entitlements)
Ongoing training and career development opportunities
Access to global brand opportunities across AU/NZ and beyond
Top 30 of the **** GoodCompany Awards
Same‐day pay through our financial wellbeing partner
Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
24/7 wellbeing support via EAP and Calm App
Responsibilities
Greet and assist customers to rent vehicles based on preferences and needs
Process rental agreements accurately and efficiently
Promote and upsell additional products and services
Address customer inquiries and concerns promptly and professionally, with a service‐first approach
Achieve or exceed individual and team sales targets
Inspect vehicles before and after rental periods,



noting any damages
Maintain knowledge of current promotions, services, and products to support sales efforts
Build strong customer relationships to encourage repeat business and referrals
Detail and clean vehicles to business quality standards
Refuel and transport vehicles
Qualifications
Previous experience in sales, customer service, or retail
Car rental experience is highly desirable
Excellent communication and interpersonal skills, with a customer‐first mindset
Confident using computer systems and technology
Ability to work efficiently in a fast‐paced, high‐pressure environment
Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
Valid Australian driver's licence with a clean driving record
Full working rights in Australia (current and ongoing)
Positive, proactive, and team‐oriented attitude
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📌 Rental Service Agent (Melbourne)
🏢 Europcar España
📍 Melbourne