Electrical Service Team Lead - Automation & Intralogistics Sydney | Multiple Customer Sites | Permanent Role
Three reasons to consider this opportunity:
Lead a growing technical service team across major automated sites - manage and support a team of mechanical and electrical technicians across high-profile customer operations in NSW.
Step into a visible leadership role with genuine ownership - act as the first point of escalation for customers, drive reliability improvements, and help standardise best practice across multiple sites.
Join a global automation business with strong benefits and career development - access international training opportunities, bonus potential, additional long-service leave benefits, and subsidised corporate fitness options.
About the Prospect
An established global automation and intralogistics solutions business is seeking an experienced Resident Service Team Lead to support multiple customer sites across Sydney.
This role will suit a hands-on technical leader with an electrical background who enjoys developing people, improving processes, and working closely with customers in live operational environments.
You will oversee a team of resident service technicians across mechanical and electrical disciplines, supporting automated warehouse and distribution operations across sectors including food and beverage, pharmaceuticals, retail, and logistics.
The Role
As Resident Service Team Lead, you will be responsible for coordinating the day-to-day activity of a technical service team, ensuring maintenance schedules, breakdown support, customer communication, safety standards, and reporting requirements are delivered to a high standard.
You will be the first point of escalation for customers across NSW, providing operational feedback, coordinating technical responses, and ensuring consistent service delivery across multiple sites.
This is a role with genuine autonomy.




You will have the opportunity to build and improve processes, lift team capability, and help create a more consistent and proactive service model across the NSW region.
Key Responsibilities
Lead, support, and coordinate a team of resident service technicians across multiple Sydney sites
Oversee daily workloads, site coverage, rosters, leave planning, training requirements, and general team coordination
Act as the first point of escalation for customer queries, operational issues, and service-related matters
Conduct regular site visits to ensure maintenance delivery, service quality, safety compliance, and technician support
Drive reliability improvement, process improvement, and standardisation of best practice across customer sites
Monitor planned preventative maintenance activity and ensure works are completed in line with customer expectations
Review customer reports and ensure timely, accurate submission of required documentation
Support technician development across both experienced and junior team members
Coordinate escalation activity with internal technical, engineering, and service support teams
Ensure licences, inductions, training requirements, and safety documentation remain current across the team
Contribute to continuous improvement initiatives across service delivery, maintenance processes, and customer engagement
About You
You are a practical, approachable, and customer-focused technical leader who can build trust with both technicians and customers.
You will ideally bring:
Electrical engineering or electrical trade background
Experience leading,



supervising, or mentoring technicians in a service, maintenance, automation, or industrial environment
Strong understanding of automated equipment, controls, PLCs, or industrial systems
Experience working in 24/7 operational environments such as warehousing, logistics, manufacturing, FMCG, pharmaceutical, or distribution
Strong communication skills and confidence engaging directly with customers
Ability to work autonomously without being micromanaged
A proactive, solutions-focused mindset with a strong focus on reliability and continuous improvement
Strong safety awareness and the ability to promote safe working practices across multiple sites
Current Australian driver's licence
Australian Permanent Residency or Citizenship Highly Regarded
A-grade electrical licence
Previous experience in automated warehousing, intralogistics, materials handling, robotics, conveyors, sortation, or similar systems
Experience managing teams across multiple customer sites
Exposure to planned preventative maintenance programs and breakdown escalation processes
What's on Offer
Permanent leadership role with a global automation business
Opportunity to manage a skilled team across major customer sites in Sydney
Additional leave benefits linked to long-term service
Annual bonus potential
Subsidised corporate fitness program
Local, interstate, and international training opportunities
Solid career development pathway within a growing technical service function
Autonomy to shape processes, improve reliability, and make a visible impact across NSW operations
If you are an electrically minded technical leader looking for a long-term opportunity in automation, service leadership, and customer-facing operations, this is an excellent opportunity to step into a role with ownership, visibility, and career growth.
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📌 Electrical Team Lead (New South Wales)
🏢 Combined Selection Group
📍 New South Wales