About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here—providing support, safety, community, and opportunity.
Specialist Family Violence Practitioner | Mackay
Location: Mackay
Employment: Full Time, permanent
Classification: SCHADS Level 5
Make a real difference.
Support safety.
Empower change.
Are you an experienced family violence practitioner passionate about walking alongside women and children to build safety, stability and brighter futures?
The Salvation Army is seeking a Specialist Family Violence Practitioner to join our Mackay team.
This is a rewarding opportunity to use your specialist knowledge, case management skills and compassion to support women and children experiencing or at risk of family violence.
Why this role matters
The Salvation Army (Salvos) provides a wide range of services that support women and women with children impacted by family and domestic violence.
We offer accommodation, counselling, support, behavioural programs, and advice to women and children at risk of, experiencing or escaping family violence.
Our services focus on prevention, restoration, and healing to provide specialised support to address immediate safety issues and provide advice, referrals, and connection to assist the recovery journey.
About the role
This is a diverse and impactful role combining specialist family violence case management, assessment and crisis response.
You will work collaboratively with women and women with children to understand their individual circumstances, identify risks and strengths, and develop practical, person-centred plans that support their safety, wellbeing and recovery.
Provide place-based case management to women and women with children experiencing family violence.
Conduct comprehensive intake, ongoing risk assessments and support safety responding appropriately to changing circumstances.
Develop individualised case plans collaboratively with clients, supporting self-determination, choice and participation.
Provide crisis intervention and timely responses to clients experiencing immediate or escalating family violence concerns.
Support clients to access appropriate housing, legal, health, financial, child wellbeing and community services.
Advocate with external services to help clients overcome barriers and access the support they need.
Build strong, respectful relationships with clients using trauma-informed and family violence-informed practice.
Identify and elevate risks relating to victim‐survivors and service delivery.
Maintain accurate, timely and confidential client records in line with TSA standards and legislative requirements.




Identify service gaps and contribute ideas that improve outcomes and strengthen service delivery.
Participate in an on‐call roster as required.
What you'll bring
A tertiary qualification in Social Work, Human Services, Psychology, Family Violence or equivalent.
Demonstrated experience in case management and client‐centred practice.
Experience working within the family violence sector is desirable.
Specialist family violence and/or child wellbeing experience is highly desirable.
Strong understanding of risk assessment, safety planning and trauma‐informed practice.
Excellent communication, advocacy and relationship‐building skills.
Strong organisation and time management skills, with the ability to prioritise competing demands.
The ability to work both autonomously and collaboratively within a multidisciplinary environment.
Current Queensland Driver Licence.
Current QLD Blue Card.
Evidence of relevant qualifications.
This is more than a case management position.
You'll be part of creating safer pathways for women and children and supporting people to move from crisis towards recovery and independence.
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Flexible working arrangements.
Access to EAP and health & wellness initiatives incl Fitness Passport.
Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About Us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here—providing support, safety, community, and chance.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value and include people of all cultures, languages,



abilities, sexual orientations, gender identities, gender expressions and intersex status.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
All child facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
At the Salvos, we believe in doing good that transforms lives and futures for the better.
And it is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here—providing support, safety, community, and opportunity.
Mission, Vision & Values
The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.
We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice
Why work with the Salvos?
The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.
When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.
So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.
Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.
Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.
The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.
We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.
Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.
We are always on the lookout for individuals keen to help us fulfil mission to support those in need.
Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.
Whatever your skillset, availability, or areas of interest, we are keen to hear from you.
Check out our volunteer opportunities here.
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📌 Specialist Family Violence Practitioner (Queensland)
🏢 The Salvation Army
📍 Queensland