Our client is hiring a
Service Lead
to oversee day-to-day service delivery for
Air Traffic Management operations in Brisbane
.
This is a high-impact leadership role in a complex, safety-critical environment where you'll drive operational performance, safety outcomes, and team culture while ensuring services are delivered reliably and efficiently.
Key Responsibilities
Lead operational service delivery, ensuring safe, consistent, and high-quality outcomes
Build a positive, accountable, and high-performing team culture
Manage performance, coaching, and development across the team
Identify emerging operational risks and ensure effective controls and escalation
Manage workforce planning, including staffing coverage, leave impacts, and rostering needs
Support continuous improvement initiatives to enhance operational effectiveness
Contribute to budget management and operational planning, including variance awareness and cost control
Partner with internal stakeholders to maintain seamless operational delivery
Required Skills & Experience
Demonstrated leadership experience in a complex, high-consequence or safety-critical environment
Strong people leadership skills (performance management, coaching, engagement, culture-building)




Solid safety and risk management capability, including timely decision-making and escalation
Workforce planning and rostering experience
Solid written and verbal communication skills with the ability to influence effectively
Business acumen, including comfort with budgets and operational metrics
Nice to Have
Experience within aviation operations, air traffic management, or comparable operational control environments
Experience leading teams through change and embedding accountability
Succession planning and capability uplift experience
Location & Other Requirements
Location:
Brisbane, QLD
May involve a
7-day rotating roster
and/or
weekend escalation responsibilities
Background checking will be required as part of the recruitment process
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 Service Lead (Brisbane)
🏢 Paxus - Technology + Digital Talent
📍 Brisbane